After-Sales Service
1. The salesman receives the customer feedback notice (phone, fax, email, etc.), immediately records the customer feedback in detail, and determines the batch, quantity, defect rate, time, place, sales volume, etc.
2. The salesman will record the details in the customer complaint information statement form and send it to the quality department for analysis.
Problem product analysis
1. After receiving the feedback from customers, the quality department confirms with the relevant departments the quantity of raw materials, semi-finished products and finished products in the warehouse, stops the production and transportation of products with similar bad problems, and carries out the procedures for dealing with non-conforming products in accordance with the control measures.
2. The quality department, together with the production department, engineering department, customer service department and other relevant departments, carries out experimental analysis, testing, dissection and comprehensive comparison of the products of the same batch of products (or samples provided by customers). Analyze the material, structure, process and testing capability of the product, and find out the real reason, which are recorded in the 8D/4D report.
After-sales procedure
1. The quality department confirms the quality of the returned products and specifies the handling method of the returned products. If the rejected product is dealt with in accordance with the "nonconforming product control procedure", the quality department will record the monthly return processing on the "return processing tracking form".
2. Defective returned products shall be reprocessed by the production department.
3. Non-rework treatment shall be determined by the quality department as waste treatment or degradation treatment.
4. The quality department will lead the relevant departments to inspect and deal with the unqualified products in a timely manner.
5. The related expenses arising from the return or exchange of goods shall be determined by the salesperson and the customer through consultation.
After-sales tracking
1. Short-term effectiveness: if there are no continuous abnormal batches after the improvement and no bad feedback from the customer is received, the improvement measures are considered to be effective.
2. Long-term effectiveness: investigate and evaluate according to the customer satisfaction Management procedure. If you are not satisfied with the quality, service and related customers, you should follow the corrective and preventive control procedures.
After-sale time
Feedback (written, telephone or email) should be provided within 2 working days after receiving the customer complaint.
Record preservation
Summarize customer complaints in the customer complaint Analysis report every month and report them at the monthly quality meeting. Statistical technology is used to analyze the current situation and trend of customer complaints.
Return and Warranty
Because PCB is a custom product, each board is produced according to customer requirements. We accept order review or production before product cancellation. If the order is cancelled, you will get a full refund. If the product has been produced or shipped, we cannot cancel the order.
Return
For products with quality problems, we provide replacement or refund options for quality problems. For products with clear evidence, this is a quality or service problem with us, including: we do not comply with the customer's Gerber documents or special instructions; the product quality does not meet IPC standards or customer requirements. We accept a return or a refund, and then the customer has the right to apply for a return within 14 days after receiving the product.
Refund
After receiving and checking your return, we will send you a receipt notice by email. We will also inform you to approve or refuse a refund. If you are approved, your refund will be processed and the credit line will be automatically applied to your credit card or original payment method within a certain number of days.
Refund overdue or lost
If you have not received a refund, please check your bank account again first. Then contact your credit card company and it may take some time to formally issue a refund. Next, please contact your bank. A refund usually takes some time to process. If you have completed all these operations but have not received a refund, please contact us.
For products with unclear problems, HUIHE Circuits can provide free quality testing, requiring customers to return the products in advance. After Huihe Circuit receives the product, we will test it and send the feedback to you by email within 5 working days. We want to help you solve the problem.
